To: Dan Ryan Homes February 15, 2011
Paul & Bonnie Ridenour
1201 Dallas Drive
Greencastle PA. 17225
We would like to take this opportunity and introduce ourselves to you; we are proud owners of a Dan Ryan Home, Paul and Bonnie Ridenour.
My wife and I recently built a beautiful home in the Shadow Creek development of Greencastle, PA. In November of 2010, we settled on our dream home, which has been something we’ve wanted for quite some time, especially as we plan for our future and retirement, as well.
Several years ago when we began the search for houses and contractors, we knew we found what we were looking for when we toured a Dan Ryan home. In March 2010, adding to our positive experience with your company was the opportunity to work with Ms. Stephanie Riffle, Sales Representative and Manager of Shadow Creek. Stephanie maintained a high level of professionalism throughout our journey, and was very informative, knowledgeable, and helpful.
We had worked on a set of floor plans of a “Nottingham”. The model home in Shadow Creek was so beautiful and displayed to what we were looking for. We added a few specifications of our own, such as requesting the master bedroom suite on the main floor.
After our plans were set in motion, contracts signed, details worked out, placing a deposit, we were on our way of owning a Dan Ryan home.
After a week or so passed by, Stephanie called us in informed us that Dan Ryan could not build our house to our specifications. This was truly a major setback for us, our disappointment were beyond words. I then place a phone call to Dan Ryan Homes in Frederick Maryland, stating our disappointment.
After a day or so passed by, Stephanie called and informed us that Dan Ryan was not going to give up on us of owning our dream home. Stephanie then showed us floor plans of a “Canterbury” and arranged for us to take a tour through a Canterbury in Charlestown WV. After seeing this home completed and finish, this home had met all of our needs and expectations. Stephanie worked diligently to make sure things came together as we wished. How reassuring it was to have her in our corner! We then signed another contract, placing a deposit, once again, the excitement, enthusiasm, and anticipation began.
Not only were we privileged enough to work with Stephanie, but we also had the good fortune of working with Mr. Art Miley, Project Manager. It was clear to see that Art was a busy man during the construction of our home, as well as all of the others being built in the same timeframe. However, he often took time to speak with me on-site, keeping me updated of the progress on our home. To an excited home-owner, small details as such were greatly appreciated.
I would also like to mention, there was not one day passed by that I didn’t see our home being built, I have many photographs to show this.
A week before our settlement date in November, we did our walk through with Art. Our home was so beautiful, Bonnie and I personally thank God for making our hopes and dreams come true.
From start to finish, we were thrilled with the Dan Ryan experience. In addition to our beautiful home, we feel fortunate to have gained two new friends in Stephanie and Art. It’s people like Stephanie and Art makes a business or company successful, we can see why Dan Ryan is successful.
Since we moved in almost three months ago, we’ve enjoyed visits from many friends and family members. How proud we’ve been to receive numerous compliments and kind words regarding our home.
Thank you to your company and to your exceptional employees for making our journey a pleasant one. We couldn’t be happier in our new Dan Ryan home!
Paul & Bonnie Ridenour
